FAQS & POLICIES

FAQS & POLICIES

FAQS & POLICIES

Please see below for some of our frequently asked questions and policies. If you can’t find the answer you’re looking for, or have any additional questions – contact us today!

FAQS & POLICIES

Please see below for some of our frequently asked questions and policies. If you can’t find the answer you’re looking for, or have any additional questions – contact us today!

For sanitary and safety reasons, socks with grips are required and are available for purchase. There are NO exceptions to this rule.

All clients must be at least 16 years old. Clients between the ages of 16-18 will require a signature from a parent or guardian in-studio.

We do offer a Monthly Unlimited Membership. You can book up to (1) one class a day, every day! The Monthly Unlimited Membership auto-renews every month. The day your monthly expires, your account will automatically purchase you another month under the same terms. If you’re a Monthly Unlimited Member and you no-show for or late cancel (less than 12 hours notice) a class you will incur a fee.

Please try to arrive prior to class time. If you are more than 10 minutes late to class you will be denied entry for your safety and the experience of all clients. If you are new to Luxe we request you show up at least 10 minutes before your class start and you will not be able to join the class after it has started.

Classes can be switched to another class on the same day if there is room.  You must email or text us 4 hours before your existing class time to avoid a late fee when switching classes. Late fees still apply if there is no room in a later class.

No problem! We have a 12-hour class cancellation policy. That means you can cancel up to 12 hours before the class start time and the class will be credited back to your account.

No problem! We have a 12-hour class cancellation policy. That means you can cancel up to 12 hours before the class start time and the class will be credited back to your account. If you cancel within 12 hours of the private class start there will be a $25 fee. If you cancel within 4 hours of the class start, you will lose your private class credit.

If you need to cancel a reservation, log into your account on our website or our app. On the app, click the home button, click on the class, then click cancel and confirm cancellation. On our website, click login, reservations, view reservation, then Cancel reservation and confirm cancellation. You will receive an email right away confirming the cancelation.

You may freeze your membership one time per calendar year for 30-60 days for free. After 60 days there is a $35 monthly fee to continue the hold. We must receive the request 7 days in advance to stop any autopays and freeze any membership. Freezes do not need to follow your billing cycle. If you need more than one freeze per year, the $35 fee applies to each month.

No problem, we just need 30 days’ notice in writing before your auto-renew to cancel the membership. If you are on a three-month contract, you will need to complete that before we can cancel your membership.

Late Cancels – all classes require a 12-hour cancellation notice. If you cancel a class within the 12-hour window, that is considered a late cancel and you will be charged a fee of $20.  **All memberships will be charged in addition to losing the class credit.

No Shows – If you fail to show up for a class you are signed up for, you will receive a $25 fee. **All memberships will be charged in addition to losing your class credit. There are no exceptions to this rule.

Instructors and classes are subject to change without notice. Please visit the class schedule for updates.

If a class you’d like to take is full, we highly recommend putting yourself on the waitlist. If you do not get a spot in the class, the class credit will be returned to your account. If a spot opens, you will be added to the class and receive an email confirmation.

All classes have a 12-hour cancellation policy, so if you’re added to a class from the waitlist more than 12 hours before the start of class, be aware the 12-hour cancellation still applies. If you no longer want a spot in the class, you will need to remove yourself from the waitlist at least 12 hours in advance of the class. If you are added to the class and fail to remove yourself in time, you will lose the class credit. The waitlist is locked one hour before class start time, to ensure you have time to get to the studio.

To check your waitlist status, log in to your account, select My Info and click my schedule. If you got into the class it will say “WAITLIST CONFIRMED.” You will not receive a text, but you will receive an email once you are confirmed off the waitlist and into a spot in class. Late and No show penalties do apply if you get into a class off the waitlist and can’t attend. If you do not want this class, be sure to remove yourself or notify us and we’ll cancel your reservation.

Merchandise must be returned within 7 days of purchase. All merchandise must be unwashed, unaltered, and unworn with the original tags attached. All garments are subject to inspection. Refunds will only be issued in the form of account credit.

We reserve the right to refuse a return for any reason at our discretion. This includes, but is not limited to, if the merchandise does not comply with our return policy (worn, washed, without tags, outside the 7 day period, etc.)

All sales are final: classes are not eligible for transfer, exchange, or refund. If you need to cancel less than 12 hours before the class start time, you will lose the class credit.

Lagree Luxe, LLC understands the importance of privacy, and we want you to be as comfortable as possible using our website and services. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may change, but any changes will be posted and changes will only apply to activities and information on a “going forward” basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. Note: The privacy practices set forth in this privacy policy are for this website only. If you link to other websites, please review the privacy policies posted at those sites.

We take safety and security very seriously. For this reason, we use security cameras within our facilities.

All clients are required to sign a New Client Waiver prior to participating in any classes at Lagree Luxe. Lagree Luxe, LLC is not responsible for the safekeeping of your personal belonging while attending a class. Classes at Luxe may be physically strenuous and you voluntarily participate in them with full knowledge that there is a risk of personal injury. Neither you, your heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Lagree Luxe, LLC or its member for any personal injury or property damage/loss whether caused by negligence or otherwise. The required waiver removes all liability from Lagree Luxe LLC and authorizes Lagree Luxe to change the credit card on file for late cancels and no shows.

    For sanitary and safety reasons, socks with grips are required and are available for purchase. There are NO exceptions to this rule.

    All clients must be at least 16 years old. Clients between the ages of 16-18 will require a signature from a parent or guardian in-studio.

    We do offer a Monthly Unlimited Membership. You can book up to (1) one class a day, every day! The Monthly Unlimited Membership auto-renews every month. The day your monthly expires, your account will automatically purchase you another month under the same terms. If you’re a Monthly Unlimited Member and you no-show for or late cancel (less than 12 hours notice) a class you will incur a fee.

    Please try to arrive prior to class time. If you are more than 10 minutes late to class you will be denied entry for your safety and the experience of all clients. If you are new to Luxe we request you show up at least 10 minutes before your class start and you will not be able to join the class after it has started.

    Classes can be switched to another class on the same day if there is room.  You must email or text us 4 hours before your existing class time to avoid a late fee when switching classes. Late fees still apply if there is no room in a later class.

    No problem! We have a 12-hour class cancellation policy. That means you can cancel up to 12 hours before the class start time and the class will be credited back to your account.

    No problem! We have a 12-hour class cancellation policy. That means you can cancel up to 12 hours before the class start time and the class will be credited back to your account. If you cancel within 12 hours of the private class start there will be a $25 fee. If you cancel within 4 hours of the class start, you will lose your private class credit.

    If you need to cancel a reservation, log into your account on our website or our app. On the app, click the home button, click on the class, then click cancel and confirm cancellation. On our website, click login, reservations, view reservation, then Cancel reservation and confirm cancellation. You will receive an email right away confirming the cancelation.

    You may freeze your membership one time per calendar year for 30-60 days for free. After 60 days there is a $35 monthly fee to continue the hold. We must receive the request 7 days in advance to stop any autopays and freeze any membership. Freezes do not need to follow your billing cycle. If you need more than one freeze per year, the $35 fee applies to each month.

    No problem, we just need 30 days’ notice in writing before your auto-renew to cancel the membership. If you are on a three-month contract, you will need to complete that before we can cancel your membership.

    Late Cancels – all classes require a 12-hour cancellation notice. If you cancel a class within the 12-hour window, that is considered a late cancel and you will be charged a fee of $20.  **All memberships will be charged in addition to losing the class credit.

    No Shows – If you fail to show up for a class you are signed up for, you will receive a $25 fee. **All memberships will be charged in addition to losing your class credit. There are no exceptions to this rule.

    Instructors and classes are subject to change without notice. Please visit the class schedule for updates.

    If a class you’d like to take is full, we highly recommend putting yourself on the waitlist. If you do not get a spot in the class, the class credit will be returned to your account. If a spot opens, you will be added to the class and receive an email confirmation.

    All classes have a 12-hour cancellation policy, so if you’re added to a class from the waitlist more than 12 hours before the start of class, be aware the 12-hour cancellation still applies. If you no longer want a spot in the class, you will need to remove yourself from the waitlist at least 12 hours in advance of the class. If you are added to the class and fail to remove yourself in time, you will lose the class credit. The waitlist is locked one hour before class start time, to ensure you have time to get to the studio.

    To check your waitlist status, log in to your account, select My Info and click my schedule. If you got into the class it will say “WAITLIST CONFIRMED.” You will not receive a text, but you will receive an email once you are confirmed off the waitlist and into a spot in class. Late and No show penalties do apply if you get into a class off the waitlist and can’t attend. If you do not want this class, be sure to remove yourself or notify us and we’ll cancel your reservation.

    Merchandise must be returned within 7 days of purchase. All merchandise must be unwashed, unaltered, and unworn with the original tags attached. All garments are subject to inspection. Refunds will only be issued in the form of account credit.

    We reserve the right to refuse a return for any reason at our discretion. This includes, but is not limited to, if the merchandise does not comply with our return policy (worn, washed, without tags, outside the 7 day period, etc.)

    All sales are final: classes are not eligible for transfer, exchange, or refund. If you need to cancel less than 12 hours before the class start time, you will lose the class credit.

    Lagree Luxe, LLC understands the importance of privacy, and we want you to be as comfortable as possible using our website and services. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may change, but any changes will be posted and changes will only apply to activities and information on a “going forward” basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. Note: The privacy practices outlined in this privacy policy are for this website only. If you link to other websites, please review the privacy policies posted at those sites.

    We take safety and security very seriously. For this reason, we use security cameras within our facilities.

    All clients are required to sign a New Client Waiver prior to participating in any classes at Lagree Luxe. Lagree Luxe, LLC is not responsible for the safekeeping of your personal belonging while attending a class. Classes at Luxe may be physically strenuous and you voluntarily participate in them with full knowledge that there is a risk of personal injury. Neither you, your heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Lagree Luxe, LLC or its member for any personal injury or property damage/loss whether caused by negligence or otherwise. The required waiver removes all liability from Lagree Luxe LLC and authorizes Lagree Luxe to change the credit card on file for late cancels and no shows.